Privacy policy

Privacy Policy

This Privacy Policy describes how theworkssheffield.com (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have any questions, require further information about our privacy practices, or wish to make a complaint, please contact us using the details below:

Email: admin@theworkssheffield.com

Postal Address:
The Works Sheffield
Unit 8, Meersbrook Works
19 Valley Road
Sheffield
S8 9FT
United Kingdom

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to any information that identifies, relates to, describes, or can be reasonably linked to an identifiable individual.

Device Information

Purpose of collection:
To load the Site accurately, maintain security, and perform analytics to improve site performance.

Source of collection:
Collected automatically when you access the Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose:
Shared with Shopify, our website and e-commerce platform provider.

Personal Information collected:
Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interaction data.

Order Information

Purpose of collection:
To fulfil orders, process payments, arrange delivery where applicable, provide confirmations and invoices, communicate with you, and screen for potential fraud.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify and payment processors to complete transactions.

Personal Information collected:
Name, billing address, shipping address (if applicable), payment information, email address, and phone number.

Customer Support Information

Purpose of collection:
To respond to enquiries, provide support, and resolve issues.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared only where necessary to provide customer support.

Personal Information collected:
Any information you choose to provide when contacting us.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us operate our business and fulfil our contracts with you. This includes:

We may also disclose Personal Information to comply with applicable laws, regulations, legal processes, or lawful requests.

Behavioural Advertising

We may use your Personal Information to provide marketing communications we believe may be of interest to you.

Where applicable, we may use tools such as Google Analytics to understand how visitors use our Site.
You can learn more here: https://www.google.com/intl/en/policies/privacy/
Opt out: https://tools.google.com/dlpage/gaoptout

You can opt out of targeted advertising via:

You can also use the Digital Advertising Alliance opt-out tool:
https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

  • Provide products and services

  • Process payments

  • Fulfil orders

  • Communicate with you

  • Share updates, services, and offers (where consent has been given)

Lawful Basis (GDPR)

If you are located in the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate business interests, where these do not override your rights

Retention

We retain your Personal Information for our records unless and until you request its deletion, subject to legal and accounting obligations.

Automatic Decision-Making

We do not engage in fully automated decision-making that produces legal or significant effects. Shopify may use limited automated processes to prevent fraud.

Your Rights

GDPR

If you are an EEA resident, you have the right to access, correct, update, or request deletion of your Personal Information.
To exercise these rights, please contact us at admin@theworkssheffield.com.

Your information may be processed outside the UK and EEA, including in Canada and the United States, in compliance with GDPR safeguards.

CCPA (California Residents)

If you are a California resident, you have the right to request access, correction, or deletion of your Personal Information.
Requests can be made using the contact details above.

Cookies

We use cookies to operate our Site, analyse performance, and enhance your experience.
You can manage cookie preferences through your browser settings.

For more information, visit: www.allaboutcookies.org

Do Not Track

We do not alter our data practices in response to “Do Not Track” browser signals.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Complaints

If you wish to make a complaint, please contact us using the details above.
If you are not satisfied with our response, you may contact the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

Last updated: 19/12/2025